Privacy Policy
Last updated: December 7, 2025
This is the privacy policy of Piper, operated by Intelligence Labs Pty Ltd, based in New South Wales, Australia.
Your Rights in Relation to Privacy
Intelligence Labs understands the importance of protecting the privacy of an individual's personal information and adopts the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy sets out how we collect, use and disclose information about you, how we aim to protect the privacy of your personal information and your rights in relation to your personal information.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. We encourage you to regularly review this Privacy Policy to stay informed about how we manage your personal information.
Kinds of Personal Information
During the provision of our services or through your use of our website and AI systems, Piper may collect your personal information. Personal information is information or an opinion about an identified, or reasonably identifiable, individual, whether or not the information or opinion is true.
If you're a client (or potential client), it is highly likely that you will share, or we will collect, some personal information. This includes, but is not limited to:
contact details such as your name, business or personal addresses, email addresses, phone and fax numbers
your employment or professional details
details of your company's ABN and/or ACN
financial information including bank account and credit card details
usage data and interaction patterns with our AI systems
voice recordings and transcripts from voice interactions
behavioural patterns and preferences derived from your service usage; and
technical data such as API keys, authentication tokens, and system logs
Collection of Personal Information
Generally, Piper will collect your personal information through:
direct contact with you, whether in person or over the phone, email, or mail
the completion of online contact forms or booking forms on our website; or
information services providers, including social media, or publicly available information
When you use our website, the following information may be logged for statistical purposes and for the purposes of marketing and advertising to you:
the date and time of your visit to our website
your IP address
pages that you accessed and documents downloaded; and
the type of browser you were using
We also automatically collect certain information about your interaction with our website using cookies, pixels and similar technologies. You can manage your preferences regarding these through your browser settings.
Purpose of Collection
Piper may collect your personal information for the following reasons:
to respond to your enquiries or consultation request via our website
so that we or our related entities can provide you with goods or services
for accounting, billing and other internal administrative purposes
to add you to our mailing list where you have subscribed to our newsletter
for any other legal requirements
to train, improve and validate our AI models and algorithms
to personalise and enhance your experience with our services
to develop new AI features and capabilities
to detect and prevent fraud, security incidents, and abuse of our services
to conduct research and development activities; and
to comply with relevant AI and automated decision-making regulations
Disclosure of Personal Information
Generally, Piper will only disclose your personal information for the purpose of providing goods or services. This may include disclosing your personal information to third parties engaged to perform administrative or other business management services, such as third party billing services, cloud storage providers, data analytics services, or other essential business services.
Piper may also disclose your personal information with your consent or if disclosure is required or authorised by law.
Overseas Disclosure
We will not disclose your personal information outside Australia unless:
you expressly consent
the disclosure is required by law; or
the disclosure is to service providers who are subject to privacy protections substantially similar to the Australian Privacy Principles and privacy law
Security of Your Personal Information
We will always do our best to ensure that the personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
We implement industry-standard security measures including encryption, access controls, secure cloud infrastructure, regular security audits, penetration testing, and employee security training. We use multi-factor authentication, advanced threat detection systems, and maintain alignment with ISO 27001 compliance standards.
Piper will securely destroy or de-identify your personal information when it is no longer required for any legitimate business purpose or legal obligation. Generally, we retain personal information for a minimum of 7 years where required by Australian tax and corporate laws.
Data Breaches
All staff are responsible for protecting the confidentiality of client information and business information. Any actual or suspected data breaches must be immediately reported to our designated Privacy Officer and Data Protection team through our incident response system.
If we suspect that there has been an eligible data breach, a reasonable and expeditious assessment will be conducted within thirty (30) days. If we believe there has been a breach, we will advise the affected clients and the Office of the Australian Information Commissioner (OAIC) as required by law.
Maintaining the Quality of Your Personal Information
It is important to us that your personal information is accurate, complete, and up-to-date. We take reasonable steps to ensure the personal information we collect, use, or disclose is accurate, complete, and current.
We encourage you to help us maintain the accuracy of your personal information by:
notifying us promptly of any changes to your personal details
informing us if you notice any errors or inaccuracies in the information we hold about you; and
responding to our requests for verification of information
How You May Access Your Personal Information
Under the Privacy Act 1988 (Cth), you have the right to request access to personal information held by us about you. To request access to your personal information, please contact us at hello@piperai.com.au.
Contact
For questions about this Privacy Policy or our privacy practices, please contact us at hello@piperai.com.au